• • Early Stages
  • Finance & Cash Flow
  • Legal & Compliance
  • HR & Employee Management
  • Marketing & Sales
  • Business Planning
• • Management & Leadership
  • Finance & Cash Flow
  • Legal & Compliance
  • HR & Employee Management
  • Operations & Supply Chain
  • Marketing & Sales
  • Business Sustainability & the Environment
• • Growth
  • Marketing & Sales
  • Finance & Cash Flow
  • Operations & Supply Chain
  • Export
  • Innovation
• • Business Planning
    • Executive Summary
    • Business Profile
    • Market Analysis
    • Product or Service Description
    • Strategy & Implementation
    • Operating Plan
    • Management Team
    • Financial Planning
    • Action Plan
  • E-business
    • Understanding E-business
    • Planning your E-business
    • Building an Effective Website
    • Marketing your E-business
    • Operating your E-business
  • Micro-business
    • Introduction to Micro-business
    • Micro-business Planning
    • Operating a Micro-business
    • Further Information on Micro-business
  • Export
    • Overview: Why Export?
    • Export Checklist & SWOT: Are you ready?
    • Market Entry: Which Market & How?
    • Managing Finance & Risk Protection
    • Resources: Where to go for Assistance?
  • Innovation
    • Introduction to Innovation
    • The Innovation Process
    • Managing the Team
    • Managing Innovation
    • Financing Innovation
  • Finance
    • Raising Finance
    • Key Accounting Information
    • Cash Flow
    • Budgeting
    • Taxation
    • Performance Indicators
  • Legal
    • Starting a Business
    • Business Registration, Licences & Permits
    • Insurance
    • Managing Intellectual Property
    • Contracts
    • Debt Recovery
• • Marketing
    • What is Marketing?
    • Understanding your Market
    • Marketing Planning
    • Advertising & Promotions
    • Review & Improve
  • Selling Techniques
    • Introduction to Selling
    • Selling Skills
    • Sales Planning & Management
    • Business to Business Selling
    • Selling to the Government
    • Selling on the Telephone
  • International Marketing
    • Introduction to International Marketing
    • International Marketing Challenges
    • International Market Opportunities
    • International Marketing Strategies
  • Tendering
    • Introduction to Tendering
    • Seeking Tender Opportunities
    • How to Tender
    • Tendering Outcome
  • Tourism Business
    • Understanding Your Customer
    • Distributing Your Tourism Product
    • Pricing Your Tourism Product
    • Creating Brochures
    • Understanding Advertising
    • Packaging Products
    • Working with the Media
  • E-marketing
    • Introduction to E-marketing
    • Online Market Opportunities
    • Website Design
    • Online Promotions
    • Search Engine Marketing
    • Social Media Marketing
• • Leadership
    • Understanding Leadership
    • Leadership & Business
    • Motivating Employees
    • Power & Politics
    • Decision-making & Managing Conflict
  • Strategic Management
    • Strategic Management Overview
    • The Competitive Environment
    • Strategy Formulation
    • Strategy Implementation
  • Employment
    • Managing People
    • Employing People
    • Retaining People
    • Resolving Disputes
    • Legal Requirements
  • Managing Through a Downturn
    • What is an Economic Downturn?
    • Guiding your Business through the Downturn
    • Employment
    • Financial Management
  • Supply Chain Management
    • Introduction to Supply Chain Management
    • Supply Chain Activities
    • Supply Chain System Inefficiencies
    • Supply Chain Forecasting
    • Supply Chain Management Strategies
  • Operations Management
    • Introduction to Operations Management
    • Project Management
    • Process Strategy
    • Managing Quality & Inventory
    • Capacity
    • Process Constraints
  • Managing for Sustainability
    • Sustainable Business Management
    • Corporate Social Responsibility
    • Business Ethics
    • Environmental Sustainability
    • Environmentally Sustainable Strategies
  • Business Continuity and Disaster Recovery
    • Business Continuity Management
    • Risk Management
    • Crisis Management
    • Disaster Recovery
    • Business Continuity Planning

CASE STUDIES - Selling Techniques Click on the icons below to either watch or read case studies for the Selling Techniques module   Video        Text

Checklists Planning Tools Case Studies Quizzes Notebook